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				Volume 12 Number 1 
				
				Special Issue on 
				Research and Innovation for the Society and Economy (RISE), Part 
				1   
					
						
						Guest Editor:   
						  
						Dr Muhammad Iskandar 
						Hamzah, (Universiti Teknologi MARA, Malaysia) 
						 
							
								
								
								
								 
								List of Papers in the Special Issue (Vol. 12 Issue 1): 
								
								
 
 
									
									The 
									Mediation Effect of Learning Culture towards 
									the Relationship between Customer Complaints 
									Management and Internal Effectiveness of 
									Voluntary Organizations 
									Nurul Hidayana Mohd Noor, Mohd Awang Idris, 
									Siti Hajar Abu Bakar 
									pp. 1-9 
									 
									The 
									Linkages between Household Debt, Household 
									Consumption and Income Inequality in 
									Malaysia 
									Nuraini Yusop, Nurul Hidayah Mat Nor, 
									Tai Nyuk Chin, Siti Rahayu Binti Beli, 
									Farnidah Jasnie 
									pp. 10-17 
									 
									The 
									Effect of Tax Knowledge, Compliance Costs, 
									Complexity and Morale Towards Tax Compliance 
									Among Self-Employed in Malaysia 
									Hazman Hadi Abdul Ghani, Nadiah Abd 
									Hamid, Soliha Sanusi, Roszilah Shamsuddin 
									pp. 18-32 
									 
									Effective 
									Emergency Management: The Roles of Knowledge 
									and Practice of Command Structure for Lead 
									Responding Agencies 
									S. Khairilmizal, M F Hussin, K. Ainul 
									Husna, Haikal Kasri, A R Hussain, AIM Yassin 
									pp. 33-41 
									 
									
									Dissecting the Challenges of the Lead 
									Responding Agency During Disaster Management 
									Exercises 
									S. Khairilmizal, AIM Yassin, K. Ainul 
									Husna, Haikal Kasri, Jamil Saadun, M Fahmi 
									Hussin 
									pp. 42-51 
									 
									
									Reinforcing Building Information Modelling 
									(BIM) using Kaizen in the Facilities 
									Management Industry 
									Nor Diana Aziz, Nor Rima Muhamad Ariff, 
									Abdul Hadi Nawawi 
									pp. 52-60 
									 
									
									Generation Y’s Purchase Intention towards 
									Natural Skincare Products: A PLS-SEM 
									Analysis 
									Lim Kah Boon, Yeo Sook Fern, Lee Hue 
									Chee 
									pp. 61-77 
									 
									Are 
									Malaysians Ready for the Cashless Society? 
									Evidence from Malaysia’s Undergraduates 
									Kar Hoong Chan, Tuan Hock Ng, Hwee Yee 
									Ng 
									pp. 78-88 
									 
									Effects 
									of Social Media Advertising on Consumers' 
									Online Purchase Intentions 
									Sook Fern Yeo, Cheng Ling Tan, Kah Boon 
									Lim, Jia Yin Leong, Yoke Chu Irene Leong 
									pp. 89-106 
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